POLICY
MARIS HOTEL Provides online reservation services on this Site for the hotels. Any reservations made through this Site are made between the individual making the reservation (“Guest”) and the hotel (“Reservation”). The reservation is subject to the local terms and conditions as may be imposed by the Hotel from time to time.
Please note that different terms, conditions and cancellation policies in relation to all online bookings via this Site may apply depending each promotion and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check the rate details before making your online reservation.
After check available and room rate, please check email to confirm and contact with Hotel to reconfirm. NOTE : The reservation email is only valid when it is confirmed by reservation department and you.
In the event that you have to cancel your reservation, you will need the aforementioned confirmation reference number as well as the guest’s last name used to make the reservation.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them.
Payment Policy:
- No fee is applied for payment made by Visa/Master/American Express card
- All Promotional rates are included 10% tax and 5% service charges.
Check-in/out Policy
- Check in: from 14:00
- Check out: no later than 12:00
Late check-out policy:
- Late check-out is subject to room availability
- Late check out before 18:00: 50% contract room rate
- Late check out after 18:00: 100% contract room rate
Early check-in policy
- Early check-in: subject to room availability
- Early check in before 10:00: 100% contract room rate
- Early check in from 10:00-14:00: 50% contract room rate
Children Policy:
- Children less than 6 years old shall be free of charge if sharing rooms with their parents.Without extra bed. (maximum 2 kids)
- Children from 6 to 11,99 years old. Surcharge 150.000 vnđ/ kid/ night.
- Children from 12 years old and over or adults. Surcharge 200.000 vnđ/ pax/ night.
Cancellation/Amendment Policy
- More than 5 days prior to arrival: No charge.
- Less than 5 days prior to arrival: 100% total of stay.
- In case of no-show, 100% room rate and tax will be charged.
- Promotion rates (Early Bird/Long Stay/Last Min/Package) are Non – changeable, Non – refundable.
Complaints or Comments
Guest satisfaction very seriously. Any complaints or comments regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager,so that we can attempt to resolve it immediately. Email: gm@marishotel.vn